Frequently asked questions
Last updated:
Short answers to the most common questions about the apartment and Residence Palace 2.
The apartment
Is there Wi-Fi?
Not in the apartment. Free Wi-Fi is available in the residence’s shared areas: the reception-bar area and the internet room on the ground floor.
Is it a hotel?
No. It is a private apartment in a residential complex, Palace 2, with a reception desk and some shared facilities. There are no hotel services.
How many people can stay?
Up to 6, babies included: double bedroom, small room with a bunk bed and a double sofa bed in the living room.
Are sheets and towels provided?
Yes: bed, table and bath linen (4 towels; extra towels €4 each). Sheets for the sofa bed are in the wardrobes. Cleaning products are not included.
Is there a microwave or a kettle?
No. You can request them from reception for a fee: the microwave costs €30 per week.
Is there parking?
Yes, a reserved, free parking space in the residence’s unattended garage.
Are pets allowed?
Yes, one small pet per apartment, for €100 per stay. Pets may not enter shared areas or be left alone in the apartment.
Arrival and stay
What are the check-in and check-out times?
Check-in from 17:00 in March and August, from 14:00 to 17:00 in April and May. Check-out by 10:00.
Can I arrive outside reception hours?
Yes, if you arrange it at least 3 days in advance and send the guests’ ID documents to the owner.
Where do I keep my skis?
In the residence ski room. Skis and boots are not allowed in the apartment.
Is there a security deposit?
Yes, €250 in cash on arrival, refunded at the end of your stay. €100 is kept if the kitchenette is not clean or the bins are not emptied.
How much is the tourist tax?
€2 per person per night, for up to 12 nights; children up to 12 are exempt.
Do I need to register my ID?
Yes, Italian law requires guests to be registered with the police. It costs €15 per booking, paid at reception or by bank transfer. This website does not collect documents.
Residence facilities
Is there a gym or a sauna?
The gym is free, from 4 pm to 8 pm. The sauna is by booking and for a fee: ask reception about availability and price.
When are the bar and minimarket open?
In the March and August periods. From 16 April to 15 May they are closed. Hours on The residence.
Is there a shuttle bus to the lifts?
In winter, yes: the municipal shuttle bus stops at Palace 2. In the 2025/26 season the weekly pass cost €10.40 per person. It does not run in April-May or August.
Booking
How do I book?
On Booking.com or Airbnb, which handle payment and confirmation. See Availability.
When is the apartment available?
Only in three periods, every year: March 1 – 10, April 16 – May 15, August 1 – 16.